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MEECO Questions

What are the Directions to MEECO?

From the Philadelphia International Airport: Take I-95 South to Route 476 North (Blue Route). Follow I-476 to Exit I-276 (Pennsylvania Turnpike). Go East on the PA Turnpike to Exit 27 (Willow Grove). Then, take Route 611 North past the Willow Grove Naval Air Station to County Line Road (approx. 6 miles). Go to the 2nd light after County Line Rd. to Titus Avenue. Make a left onto Titus Ave. (across from the Target shopping center). MEECO is on the right.

From the Newark Airport: When departing the airport, follow signs for the New Jersey Turnpike. Take the New Jersey Turnpike to Exit 6 (PA Turnpike) and continue West to Exit 27 (Willow Grove). Once you've gone through the tolls, take Route 611 North past the Willow Grove Naval Air Station (approx. 6 miles). Go to the 2nd light after County Line Rd. to Titus Avenue. Make a left onto Titus Ave. (across from the Target shopping center). MEECO is on the right.

From Interstate 95: Take Woodhaven Road Exit to Route 1 North. Then, get on the Pennsylvania Turnpike (I-276) and travel West to Exit 27 (Willow Grove). Once you've gone through the tolls, take Route 611 North past the Willow Grove Naval Air Station (approx. 6 miles). Go to the 2nd light after County Line Rd. to Titus Avenue. Make a left onto Titus Ave. (across from the Target shopping center). MEECO is on the right. From the PA Turnpike: Go to Exit 27 (Willow Grove). Once you've gone through the tolls, take Route 611 North past the Willow Grove Naval Air Station (approx. 6 miles). Go to the 2nd light after County Line Rd. to Titus Avenue. Make a left onto Titus Ave. (across from the Target shopping center). MEECO is on the right.

From Route 309 Expressway: Follow Route 309 North to the end of the expressway. Before the first traffic light, make a right onto Lower State Road. Go past two traffic lights and make a left onto Limekiln Pike. Then, make a quick right onto Lower State Road (Cont'd). Follow Lower State Road to County Line Road and make a right. Go past the Happy Times Arcade and make your first left onto Titus Avenue (there will be an O.P. Schuman sign on the corner). MEECO is on the left after the U-Haul.


What is the "Ship-To" Address?

MEECO, Inc.
250 Titus Avenue
Warrington PA 18976 USA


What is the "Bill-To" Address?

MEECO, Inc.
250 Titus Avenue
Warrington PA 18976 USA

 

Payment Questions

What are Terms and Conditions of Sale for Domestic Sales?

The terms and conditions of product sold in the United States are net 30 days based on credit approval.

All international prices are Ex-Works Factory and subject to change without notice, except when quoted prices are guaranteed for specific time periods. Otherwise, prices prevailing at the time an order is received will apply Advanced payment required, unless otherwise stated by MEECO, by one of the following methods:

  1. Wire transfer via New York correspondent to:
    National Penn Bank, Warminster, Pennsylvania (ABA#: 03130-8784) for the credit of MEECO, Account #: Call MEECO for Number.
  2. Cash in advance, payable in U.S. Dollars, including all freight and shipping charges from MEECO's factory in Warrington, Pennsylvania, unless specified "freight charges C.O.D."
  3. Sight draft, payable at sight against shipping documents. Please advise your bank name, physical address, and account number and account name
  4. Confirmed, Irrevocable Letter of Credit Payable at Sight in U.S. Dollars, Drawn on a USA Bank.
    • All Export Letters of Credit MUST be advised to:
      National Penn Bank, International Group, 690 Stockton Drive, Suite 302, Exton, PA 19341; TELEX: 6738507 NAT PENN BANK; SWIFT: NPENUS3P; Tel: +1-484-691-3520; Fax: +1-610-321-9651; international@natpennbank.com.
    • Second advising bank: National Penn Bank, ATT: L/C Dept., 24 N. Reading Ave., Boyertown, PA 19512
    • Letter of Credit must state the following: "All bank charges outside the USA are for the account of the applicant" and "F.O.B. transshipments and partial shipments permitted."
    • Letter of Credit must provide 21 days between the latest shipping date and negotiation date.
    • Freight terms: All freight charges to be collect unless otherwise prepaid within the L/C.

NOTE: There is an additional charge of $300.00 for handling Letters of Credit. Preliminary copies of Letters of Credit must be faxed to MEECO at least one week prior to bank application


What are Terms and Conditions of Sale for International Sales?

The terms and conditions of product sold in the United States are net 30 days based on credit approval

All international prices are Ex-Works Factory and subject to change without notice, except when quoted prices are guaranteed for specific time periods. Otherwise, prices prevailing at the time an order is received will apply Advanced payment required, unless otherwise stated by MEECO, by one of the following methods:

  1. Wire transfer via New York correspondent to:
    National Penn Bank, Warminster, Pennsylvania (ABA#: 03130-8784) for the credit of MEECO, Account #: Call MEECO for Number.

  2. Cash in advance, payable in U.S. Dollars, including all freight and shipping charges from MEECO's factory in Warrington, Pennsylvania, unless specified "freight charges C.O.D."

  3. Sight draft, payable at sight against shipping documents. Please advise your bank name, physical address, and account number and account name

  4. Confirmed, Irrevocable Letter of Credit Payable at Sight in U.S. Dollars, Drawn on a USA Bank.

    • All Export Letters of Credit MUST be advised to:
      National Penn Bank, International Group, 690 Stockton Drive, Suite 302, Exton, PA 19341; TELEX: 6738507 NAT PENN BANK; SWIFT: NPENUS3P; Tel: +1-484-691-3520; Fax: +1-610-321-9651; international@natpennbank.com.

    • Second advising bank: National Penn Bank, ATT: L/C Dept., 24 N. Reading Ave., Boyertown, PA 19512

    • Letter of Credit must state the following: "All bank charges outside the USA are for the account of the applicant" and "F.O.B. transshipments and partial shipments permitted."

    • Letter of Credit must provide 21 days between the latest shipping date and negotiation date.

    • Freight terms: All freight charges to be collect unless otherwise prepaid within the L/C.

NOTE: There is an additional charge of $300.00 for handling Letters of Credit. Preliminary copies of Letters of Credit must be faxed to MEECO at least one week prior to bank application.


What are Advanced Payment Options for Domestic Sales?

  1. Wire transfer via New York correspondent to: National Penn Bank, Warminster, Pennsylvania (ABA#: 03130-8784) for the credit of MEECO, Account #: call MEECO for Number.

  2. Cash in advance, payable in U.S. Dollars, including all freight and shipping charges from MEECO's factory in Warrington, Pennsylvania, unless specified"freight charges C.O.D."

  3. Sight draft, payable at sight against shipping documents. Please advise your bank name, physical address, and account number and account name.

  4. Confirmed Irrevocable Letter of Credit Payable at Sight. Letter of Credit must provide 21 days between the latest shipping date and negotiation date. Freight terms: All freight charges to be collect unless otherwise prepaid within the L/C.

NOTE: There is an additional charge of $300.00 for handling Letters of Credit please be sure to include it within the L/C document. If the $300.00 fee is not included in the Letter of Credit amount, we will ask for an amended Letter of Credit to reflect this charge.


What are Advanced Payment Options for International Sales?

Advanced payment required, unless otherwise stated by MEECO, by one of the following methods:

  1. Wire transfer via New York correspondent to: National Penn Bank, Warminster, Pennsylvania (ABA#: 03130-8784) for the credit of MEECO, Account #: Call MEECO for Number.
  2. Cash in advance, payable in U.S. Dollars, including all freight and shipping charges from MEECO's factory in Warrington, Pennsylvania, unless specified"freight charges C.O.D."
  3. Sight draft, payable at sight against shipping documents. Please advise your bank name, physical address, and account number and account name.
  4. Confirmed, Irrevocable Letter of Credit Payable at Sight in U.S. Dollars, drawn on a USA Bank. All Export Letters of Credit MUST be advised to: National Penn Bank, International Group, 690 Stockton Drive, Suite 302, Exton, PA 19341; TELEX: 6738507 NAT PENN BANK; SWIFT: NPENUS3P; Tel: +1-484-691-3520; Fax: +1-610-321-9651; international@natpennbank.com.

    Second advising bank: National Penn Bank, ATT: L/C Dept., 24 N. Reading Ave., Boyertown, PA 19512

    Letter of Credit must state the following:"All bank charges outside the USA are for the account of the applicant" and"F.O.B. transshipments and partial shipments permitted."

    Letter of Credit must provide 21 days between the latest shipping date and negotiation date.

    Freight terms: All freight charges to be collect unless otherwise prepaid within the L/C.

NOTE: There is an additional charge of $300.00 for handling Letters of Credit. Preliminary copies of Letters of Credit must be faxed to MEECO at least one week prior to bank application.


What is bank information for International Letters of Credit?

Confirmed, Irrevocable Letter of Credit Payable at Sight in U.S. Dollars, drawn on a USA Bank. All Export Letters of Credit MUST be advised to: National Penn Bank, International Group, 690 Stockton Drive, Suite 302, Exton, PA 19341; TELEX: 6738507 NAT PENN BANK; SWIFT: NPENUS3P; Tel: +1-484-691-3520; Fax: +1-610-321-9651; international@natpennbank.com.

Second advising bank: National Penn Bank, ATT: L/C Dept., 24 N. Reading Ave., Boyertown, PA 19512

Letter of Credit must state the following:"All bank charges outside the USA are for the account of the applicant" and"F.O.B. transshipments and partial shipments permitted."

Letter of Credit must provide 21 days between the latest shipping date and negotiation date. Freight terms: All freight charges to be collect unless otherwise prepaid within the L/C.

NOTE: There is an additional charge of $300.00 for handling Letters of Credit. Preliminary copies of Letters of Credit must be faxed to MEECO at least one week prior to bank application.


Does MEECO Accept Credit Cards?

Yes!
Visa and Mastercard
Please contact Sales at 215-343-6600 to place an order.

 

Maintenance Questions

Is Routine Maintenance Performed on my Returned Unit?

Welcome to the MEECO Compliance 9000 Program! This extended warranty program was developed to help you meet ISO 9000 requirements on your MEECO moisture analyzer.

Service and maintenance will be performed by qualified technicians at MEECO's factory or on-site at your location. The Compliance 9000 Program covers repair parts (excluding consumables) and labor; calibration and certification using N.I.S.T. standards; annual N.I.S.T. certificate; accelerated turn-around for cleaning and resensitizing of one cell per unit per year. If your cell cannot be cleaned and resensitized, you will receive a new cell free of charge, at MEECO's discretion.

Loaner units will be offered, subject to availability, while your unit is in for service. In addition to repair service, the following routine maintenance will be performed on each individual analyzer:

  1. electronic calibration of LED readout, 4-20 mA output and alarm (if used)
  2. calibration performed using a N.I.S.T. traceable current source
  3. mass flow controller calibration vs. N.I.S.T. traceable flow standard
  4. for high purity units, when required, verification of moisture cell response and accuracy using a permeation-based moisture generator
  5. static leak-check on industrial gas units

The estimated time to perform routine maintenance is six (6) weeks for high purity units, and four (4) weeks for all others. Shipping time is not included. Customer's units returned to MEECO's factory for service or maintenance will be prioritized on a first-in/first-out basis. All returns must arrive with a Return Authorization Number, and be packaged appropriately. Units must be shipped with inlet and outlet caps on.

If work is performed on a unit covered under this program prior to expiration of the first year, the unit will automatically qualify for the purchase of another year of extended warranty. Prior to the agreement's expiration, a renewal notice will be sent. If your unit's warranty, original or extended has expired, and it has been over one year since your unit has been in for service, a re-qualification check-up, performed by our Service Department, must be performed. This re-qualification will be at the normal per-unit service cost. Defective parts will be replaced at the customer's expense. After the instrument is repaired and re-qualified, it will then be eligible for the Compliance 9000 extended warranty program.

The Compliance 9000 Program cost does not include travel expenses (food, lodging, airfare, ground transportation, and related freight charges) for field service. If on-site service is desired the customer will be responsible for all travel expenses plus a per diem charge.


What is the Estimated Time to Perform Routine Maintenance?

Welcome to the MEECO Compliance 9000 Program! This extended warranty program was developed to help you meet ISO 9000 requirements on your MEECO moisture analyzer. Service and maintenance will be performed by qualified technicians at MEECO's factory or on-site at your location.

The Compliance 9000 Program covers repair parts (excluding consumables) and labor; calibration and certification using N.I.S.T. standards; annual N.I.S.T. certificate; accelerated turn-around for cleaning and resensitizing of one cell per unit per year. If your cell can not be cleaned and resensitized, you will receive a new cell free of charge, at MEECO's discretion. Loaner units will be offered, subject to availability, while your unit is in for service. In addition to repair service, the following routine maintenance will be performed on each individual analyzer:

  1. electronic calibration of LED readout, 4-20 mA output and alarm (if used)
  2. calibration performed using a N.I.S.T. traceable current source
  3. mass flow controller calibration vs. N.I.S.T. traceable flow standard
  4. for high purity units, when required, verification of moisture cell response and accuracy using a permeation-based moisture generator
  5. static leak-check on industrial gas units

The estimated time to perform routine maintenance is six (6) weeks for high purity units, and four (4) weeks for all others. Shipping time is not included. Customer's units returned to MEECO's factory for service or maintenance will be prioritized on a first-in/first-out basis. All returns must arrive with a Return Authorization Number, and be packaged appropriately. Units must be shipped with inlet and outlet caps on.

If work is performed on a unit covered under this program prior to expiration of the first year, the unit will automatically qualify for the purchase of another year of extended warranty. Prior to the agreement's expiration, a renewal notice will be sent. If your unit's warranty, original or extended has expired, and it has been over one year since your unit has been in for service, a re-qualification check-up, performed by our Service Department, must be performed. This re-qualification will be at the normal per-unit service cost. Defective parts will be replaced at the customer's expense. After the instrument is repaired and re-qualified, it will then be eligible for the Compliance 9000 extended warranty program.

The Compliance 9000 Program cost does not include travel expenses (food, lodging, airfare, ground transportation, and related freight charges) for field service. If on-site service is desired the customer will be responsible for all travel expenses plus a per diem charge.

 

Repair Questions

What are my Freight Charges for Units Returned for Repair Domestically?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com.
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible its return. Any shipment with inbound freight expense will be invoiced.
  7. If your unit is not currently under warranty, you may receive a 10% discount on your unit's repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO's Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.131.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


What are my Freight Charges for Units Returned for Repair Internationally?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com
     
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. -- Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped). MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO.
  7. When returning items valued over $2,250.00 you must state "clear US Customs through Aries International Customs Brokers" on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment "Gratis" to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows: "USA goods being returned to manufacturer for repair. To be returned under outward processing relief."
     
  8. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or www.ariesphl.com. If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


How Do I Package a Unit for Shipment to MEECO for Repair?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com.

  2. All paperwork and packaging must be marked with the RA#.

  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.

  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.

  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible its return. Any shipment with inbound freight expense will be invoiced.
  7. If your unit is not currently under warranty, you may receive a 10% discount on your unit's repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO's Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.125.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


How Do I Package a Unit for Shipment to MEECO for Repair Internationally?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped). MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO.
  7. When returning items valued over $2,250.00 you must state "clear US Customs through Aries International Customs Brokers" on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment "Gratis" to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows: "USA goods being returned to manufacturer for repair. To be returned under outward processing relief."
  8. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or www.ariesphl.com. If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.

 

Return Questions

How Do I Return a Unit for Repair Domestically?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com.
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible for its return. Any shipment with inbound freight expense will be invoiced.
  7. If your unit is not currently under warranty, you may receive a 10% discount on your unit's repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO's Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.125.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.

How Do I Return a Unit for Repair Internationally?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com

  2. All paperwork and packaging must be marked with the RA#.

  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.

  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.

  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO.

  7. When returning items valued over $2,250.00 you must state"clear US Customs through Aries International Customs Brokers" on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment "Gratis" to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows:"USA goods being returned to manufacturer for repair. To be returned under outward processing relief."

  8. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or www.ariesphl.com. If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.

 

Warranty Questions

What is MEECO's Extended Warranty Program?

Welcome to the MEECO Compliance 9000 Program! This extended warranty program was developed to help you meet ISO 9000 requirements on your MEECO moisture analyzer.

Service and maintenance will be performed by qualified technicians at MEECO's factory or on-site at your location. The Compliance 9000 Program covers repair parts (excluding consumables) and labor; calibration and certification using N.I.S.T. standards; annual N.I.S.T. certificate; accelerated turn-around for cleaning and resensitizing of one cell per unit per year. If your cell can not be cleaned and resensitized, you will receive a new cell free of charge, at MEECO's discretion.

Loaner units will be offered, subject to availability, while your unit is in for service. In addition to repair service, the following routine maintenance will be performed on each individual analyzer:

  1. electronic calibration of LED readout, 4-20 mA output and alarm (if used)
  2. calibration performed using a N.I.S.T. traceable current source
  3. mass flow controller calibration vs. N.I.S.T. traceable flow standard
  4. for high purity units, when required, verification of moisture cell response and accuracy using a permeation-based moisture generator
  5. static leak-check on industrial gas units

The estimated time to perform routine maintenance is six (6) weeks for high purity units, and four (4) weeks for all others. Shipping time is not included. Customer's units returned to MEECO's factory for service or maintenance will be prioritized on a first-in/first-out basis. All returns must arrive with a Return Authorization Number, and be packaged appropriately. Units must be shipped with inlet and outlet caps on.

If work is performed on a unit covered under this program prior to expiration of the first year, the unit will automatically qualify for the purchase of another year of extended warranty. Prior to the agreement's expiration, a renewal notice will be sent. If your unit's warranty, original or extended has expired, and it has been over one year since your unit has been in for service, a re-qualification check-up, performed by our Service Department, must be performed. This re-qualification will be at the normal per-unit service cost. Defective parts will be replaced at the customer's expense. After the instrument is repaired and re-qualified, it will then be eligible for the Compliance 9000 extended warranty program.

The Compliance 9000 Program cost does not include travel expenses (food, lodging, airfare, ground transportation, and related freight charges) for field service. If on-site service is desired the customer will be responsible for all travel expenses plus a per diem charge.

What Items are Covered Under My Extended Warrranty?

Welcome to the MEECO Compliance 9000 Program! This extended warranty program was developed to help you meet ISO 9000 requirements on your MEECO moisture analyzer.

Service and maintenance will be performed by qualified technicians at MEECO's factory or on-site at your location. The Compliance 9000 Program covers repair parts (excluding consumables) and labor; calibration and certification using N.I.S.T. standards; annual N.I.S.T. certificate; accelerated turn-around for cleaning and resensitizing of one cell per unit per year. If your cell can not be cleaned and resensitized, you will receive a new cell free of charge, at MEECO 's discretion.

Loaner units will be offered, subject to availability, while your unit is in for service. In addition to repair service, the following routine maintenance will be performed on each individual analyzer:

  1. electronic calibration of LED readout, 4-20 mA output and alarm (if used)
  2. calibration performed using a N.I.S.T. traceable current source
  3. mass flow controller calibration vs. N.I.S.T. traceable flow standard
  4. for high purity units, when required, verification of moisture cell response and accuracy using a permeation-based moisture generator
  5. static leak-check on industrial gas units

The estimated time to perform routine maintenance is six (6) weeks for high purity units, and four (4) weeks for all others. Shipping time is not included. Customer's units returned to MEECO's factory for service or maintenance will be prioritized on a first-in/first-out basis. All returns must arrive with a Return Authorization Number, and be packaged appropriately. Units must be shipped with inlet and outlet caps on.

If work is performed on a unit covered under this program prior to expiration of the first year, the unit will automatically qualify for the purchase of another year of extended warranty. Prior to the agreement's expiration, a renewal notice will be sent. If your unit's warranty, original or extended has expired, and it has been over one year since your unit has been in for service, a re-qualification check-up, performed by our Service Department, must be performed. This re-qualification will be at the normal per-unit service cost. Defective parts will be replaced at the customer's expense. After the instrument is repaired and re-qualified, it will then be eligible for the Compliance 9000 extended warranty program.

The Compliance 9000 Program cost does not include travel expenses (food, lodging, airfare, ground transportation, and related freight charges) for field service. If on-site service is desired the customer will be responsible for all travel expenses plus a per diem charge.

 

Shipping Questions

What are Shipping Instructions?

Shipments are routed as specified by purchaser subject to applicable rules and tariffs.
If no instructions are provided, shipments are routed at our discretion.
Shipments are "collect" unless otherwise pre-arranged with MEECO.


What is the "Ship-To" Address?

MEECO, Inc.
250 Titus Avenue
Warrington PA 18976 USA

What are my Freight Charges for Units Returned for Repair Domestically?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com.
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible its return. Any shipment with inbound freight expense will be invoiced.
  7. If your unit is not currently under warranty, you may receive a 10% discount on your unit's repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO's Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.131.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


What are my Freight Charges for Units Returned for Repair Internationally?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com
     
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. -- Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped). MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO.
  7. When returning items valued over $2,250.00 you must state "clear US Customs through Aries International Customs Brokers" on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment "Gratis" to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows: "USA goods being returned to manufacturer for repair. To be returned under outward processing relief."
     
  8. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or www.ariesphl.com. If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


How Do I Package a Unit for Shipment to MEECO for Repair?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com.

  2. All paperwork and packaging must be marked with the RA#.

  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.

  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.

  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped.) MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO. If your unit is covered under our standard or extended warranty, you are monetarily responsible for the freight to MEECO, and MEECO is monetarily responsible its return. Any shipment with inbound freight expense will be invoiced.
  7. If your unit is not currently under warranty, you may receive a 10% discount on your unit's repair if your unit qualifies for the program and if you concurrently purchase an extended warranty. With MEECO's Compliance 9000 extended warranty, your unit will be covered for one year from the date your serviced unit is returned. For more information, please contact the Sales Administrator at ext.125.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.


How Do I Package a Unit for Shipment to MEECO for Repair Internationally?

  1. Contact the MEECO Service Department for a Return Authorization (RA) Number, prior to sending your unit, cell or part in for service. Phone: 215-343-6600, fax: 215-343-4194 or e-mail: sales@meeco.com
  2. All paperwork and packaging must be marked with the RA#.
  3. Please provide the MEECO Service Coordinator with the serial number of the unit and/or cell. The serial number will help to verify if your unit is covered under the standard or our extended warranty program.
  4. Send to our factory address: MEECO, 250 Titus Avenue, Warrington, PA 18976, Attention: RA#______.
  5. When preparing the unit for shipment, please follow this procedure:

    --Place inlet and outlet caps on the unit prior to transporting. Failure to put the inlet and outlet caps on the units may cause damage to your flow system and/or cell, and will void the warranty on your unit.

    6. --Package the unit in an appropriate box that is suitable for the weight and size of what you are shipping (preferably the box in which it was originally shipped). MEECO recommends double wall suspended or double wall with foam. If proper packaging is not used, you will be charged for an appropriate box for your unit's return. Ensure you have enclosed paperwork with your company name, contact person, phone and fax numbers.

  6. You are responsible for all freight charges to and from MEECO.
  7. When returning items valued over $2,250.00 you must state "clear US Customs through Aries International Customs Brokers" on the returning proforma invoice. (Note: To reduce unnecessary inbound expense, be sure to instruct your subcontracted USA freight forwarder to send the shipment "Gratis" to our Customs Broker and not to send it on a collect basis. Additionally, the return invoice must include a list of the contents, MEECO Return Authorization Number (RA#), declared value and a statement similar as follows: "USA goods being returned to manufacturer for repair. To be returned under outward processing relief."
  8. If US customs value is less than $2,250.00 it may be more economical for you to use a courier service such as UPS, FedEx, or DHL. For higher valued shipments, MEECO has negotiated rates with Aries International Freight Forwarding Company, U.S. phone number 610-461-7500, fax: 610-461-7505 or www.ariesphl.com. If you elect to ship any return using a different carrier, we will invoice for any additional cost incurred.

For customers whose MEECO analyzers are under warranty, to avoid additional charges, the defective part being replaced must be returned to MEECO within 45 days after receiving the warranty advance replacement part.

 

Order Cancellation Questions

What is your Cancellation Policy?

Cancellation of standard orders after receipt of purchase order is subject to 20% restocking fee. All sales are considered final when shipment is in the hands of the freight carrier.